Unbelieveble Customer!
I have this one customer, works with NSTP Malaysia, bought a LEVI'S AVIATOR UNISEX SUNGLASSES III - Black BUT she demanded a refund because she claimed that I sold her a fake item even thought I already told her repeatedly (with proofs) that I work in USA and buy & ship all my items from here to Malaysia (my sister will then pack each item to each customer and pos laju them).
As you already aware (my customers at least :)), I buy most of my sunglasses on sale without the original cases at stores or outlets here in the USA which is why I can afford to sell them at half the original price. I then will provide generic/no name brand hardcases at no extra cost to protect the sunglasses during shipment from USA to Malaysia since if they are broken during that shipment, I will have to refund the customer's money.
However, even after explaining that to her and provided a receipt, she still refused to accept it and keep arguing that the sunglasses is fake. She told me that she made researches and found out that the sunglasses is made in China. Therefore, in her concusion, it is fake.
Hmmm, I think she is being ignorant and refusing to admit that she is wrong. Don't you think so?
Yes, the sunglasses is made in China but most items nowadays are made in China but 100% authentic. Even COACH is made in China for crying out loud but they are not fake, these companies are doing outsourcing. I think everyone should already aware of this and she, of all people, since she works at a very well-known newpaper company in Malaysia.
Well, I only sale 100% eunthentic items, like the rest of the other online bloggers, so I am fine with that and hope by this report to Tribunal Pengguna, I can clear my name from this very ridicilous accusation. I know that rm150 is not a big amount but I can't stand the fact that she keep accusing and insulting me selling fake items even though I have proofs. Therefore I have to stand my ground and prove her wrong.
Right?
She not only treated to call her collegues in the papers but also insulting my sister that works and lives in the humble state of Terrengganu. She was implying that since my sister is not working and living in the glamorous big city, she is selling fake items since she cannot afford to get the original one. So arrogant! I know that both my sister and I are nobody in Malaysia while she works in the NSTP and knows the who's who but everyone deserved to be respected as human beings regardless of their status.
I am sorry that I to have to post it here (very the long one some more!) but she is really trying my patience and insult me by keep stating that I am selling fake items even though I already provided the receipt of the item.
I like doing this online business and I am planning to keep doing it for a very very very long time. Therefore will not sale any fake items to jeopardize that. I am only selling 100% authentic items, guaranteed! Plus, customers nowadays are smart, they most definitely know how to differentiate between the fake and original items.
How do I deal with this kind of customer? I know I don't have a lot of followers but maybe some of my visitors/customers or even other online sellers can advise me.
Appreciate it, thank you.
*Da jadik blog meluahkan perasaan pulak hahaha. Well, I feel better writing it down, finally ;)
Monday, April 30, 2012
GAP Long Sleeve Ruffled Front Cotton Shirt - XL
GAP Long Sleeve Ruffled Front Cotton Shirt - XL
Color: black
Long sleeves
7 button front with 1 extra
Mandarin collar
Ruffles detailing
100% cotton
Care instructions: Machine washable
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
RM125
SOLD - Ezni
Thursday, April 26, 2012
Monday, April 23, 2012
Tommy Hilfiger Signature Logo Satchel - Beige
Tommy Hilfiger Signature Logo Satchel - Beige
RM250
2. SOLD - Azlin DZ
A head turner!
This bag is so gorgeous and stunning that you will keep wearing it for formal and casual events!
Material: Faux leather with TH embossed
14.5" L x 10.5"H x 6" WTop zip closure with leather puller
Double handle, can carry on shoulder if you're small to medium size person
Interior wall zippered compartment
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
Monday, April 16, 2012
TOMMY HILFIGER NS Tote - Red
RM50 OFF SALE!!!!!
RM50 OFF SALE!!!!!
RM50 OFF SALE!!!!!
RM50 OFF SALE!!!!!
RM50 OFF SALE!!!!!
TOMMY HILFIGER NS Tote - RedSOLD - Datin DZ
Material: TOMMY HILFIGER Signature canvas coated material with Leather Trim
14"L x 12.5"H x 4"W
15" Double Shoulder Strap
Fully Satin Dark Brown Fabric Lining
3 Roomy Compartments with 1 zipped in the middle
1 Interior Zipped Pocket
1 Exterior Pocket with Snap Closure
Comes with TH key-chain
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
ETIENNE AIGNER LUXEMBOURG TOTE - Tobacco
RM50 OFF SALE!!!!!
RM50 OFF SALE!!!!!
RM50 OFF SALE!!!!!
Tobacco - AVAILABLE
RM50 OFF SALE!!!!!
RM50 OFF SALE!!!!!
Tobacco - AVAILABLE
Grey - Sold Out
SOLD - Shamshu Z
only one available Tobacco, no restock once sold!
Ready Stock in Malaysia!!!
Etienne Aigner presents the elegant Luxembourg purse, which goes to the office and beyond with such sophisticated style!
Dimensions: 12"L x 11"H x 4"D
Material: Genuine leather lining: polyester
Double shoulder straps with 10" dropInterior tab with magnetic closure and central zip compartment
Inset detailing with stitching at front
Detachable Etienne Aigner logo keychain
Interior features faille lining, zip pocket and front swagger pocket with magnetic closure
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
Saturday, April 14, 2012
DKNY Women's Charm Signature Watch NY8124
RM330
SOLD - Nicole
Super gorgeous! Actual price us RM600+!
Only one available, no restock once sold
| Brand Name: | DKNY |
| Model number: | NY8124 |
| Part Number: | NY8124 |
| Item Shape: | round |
| Dial window material type: | Mineral |
| Display Type: | Analogue |
| Clasp: | toggle-clasp |
| Case material: | stainless-steel |
| Case diameter: | 28 millimeters |
| Band material: | stainless-steel |
| Band length: | womens-standard |
| Band Color: | Silver |
| Dial color: | Silver |
| Movement: | japanese-quartz |
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
Timberland Reversible (black/dark brown) Leather Belt for Men II
Timberland Reversible (black/dark brown) Leather Belt for Men II
RM165
1. SOLD (size 32) - Syakura Rahim
2. SOLD (size 36) - Ali Zainol
3. SOLD (size 38) - Peyuh1. SOLD (size 32) - Syakura Rahim
2. SOLD (size 36) - Ali Zainol
Ready Stock in Malaysia!!!
Can fit 36-40 waist size :)
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
Friday, April 13, 2012
DKNY Black Transparent Bangle Ladies Watch NY8153
RM330
SOLD - Hani Azlin
Super gorgeous! Actual price us RM600+!
Only one available, no restock.
| Brand Name | DKNY |
| Model number | NY8153 |
| Part Number | NY8153 |
| Item Shape | rectangle |
| Dial window material type | Mineral |
| Display Type | Analog |
| Clasp | Jewelry Clasp |
| Case material | Stainless steel |
| Case diameter | 30 millimeters |
| Case Thickness | 8 millimeters |
| Band Material | Plastic |
| Band length | Women's Standard |
| Band width | 30 millimeters |
| Band Color | Black |
| Dial color | Black |
| Item weight | 16 Ounces |
| Movement | Quartz |
| Water resistant depth | 30 Meters |
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
Monday, April 9, 2012
Pos Laju April 8th, 2012
Dyiela Hanan - EM223214101MY
Farah NJ - EM223218205MY
Saniyah Fadzin - EM223214163MY
Farah NJ - EM223218205MY
Saniyah Fadzin - EM223214163MY
Saturday, April 7, 2012
April 4th, 2012 Pos Laju Notice
Azlina Zin - EM223214248MY
Kammy Dolyn SKA - EM223214225MY
Nadiah Hanan - EM223214092MY
Nani Yahoo - EM223214234MY
Shaliza - EM223214061MY
Sha OSK - EM223213928MY
Sue Ahmad - EM223214132MY
Kammy Dolyn SKA - EM223214225MY
Nadiah Hanan - EM223214092MY
Nani Yahoo - EM223214234MY
Shaliza - EM223214061MY
Sha OSK - EM223213928MY
Sue Ahmad - EM223214132MY
Friday, April 6, 2012
Tommy Hilfiger Small Tote
SOLD OUT
SALE!!!
READY STOCK IN MALAYSIA!!!
1. Black/White - SOLD - Norazah S
2. Beige - SOLD - Azlina Zin
Ready Stock in Malaysia!!!
Great price and style!
9" X 5" X 9"
Double shoulder strap with 9" drop
Snapped magnetic closure
Interior wall and zippered compartments
Front and back zippered compartmentGUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
Thursday, April 5, 2012
TOMMY HILFIGER Signature Satchel - Royal Blue
TOMMY HILFIGER Signature Satchel - Royal Blue
RM220
SOLD - Shaliza
Ready Stock in Malaysia!!!
Material: TOMMY HILFIGER Signature Fabric with Leather Trim
10"L x 8"H x 4"W
Magnetic Button Snapped Closure
12" Single Shoulder Strap
Fully Satin Dark Blue Fabric Lining
Interior Zippered and Slipped Pockets
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
TOMMY HILFIGER Signature Satchel - Royal White
TOMMY HILFIGER Signature Satchel - Royal White
RM220
RM220
SOLD - Sharifah Kareena
Material: TOMMY HILFIGER Signature Fabric with Leather Trim
10"L x 8"H x 4"W
Magnetic Button Snapped Closure
12" Single Shoulder Strap
Fully Satin Dark Blue Fabric Lining
Interior Zippered and Slipped Pockets
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
Sunday, April 1, 2012
Tommy Hilfiger Executive Handbag
RM269
SOLD - Farah JN
Turning head with this one of a kind executive handbag!!!
14" W x 11" H x 6.75" D
Material: Faux leather
10" - 12" adjustable shoulder drop
Magnetic snap closure
Interior zipped wall pocket
Exterior pocket at the back
Platform bottom
GUARANTEED 100% AUTHENTIC!!!
Brand New with Tag!!!
Free Shipping Anywhere in Semenanjung Malaysia
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