USA Boutique business will continue as usual, no worries :)

Unbelieveble Customer!

I have this one customer, works with NSTP Malaysia, bought a LEVI'S AVIATOR UNISEX SUNGLASSES III - Black BUT she demanded a refund because she claimed that I sold her a fake item even thought I already told her repeatedly (with proofs) that I work in USA and buy & ship all my items from here to Malaysia (my sister will then pack each item to each customer and pos laju them).

As you already aware (my customers at least :)), I buy most of my sunglasses on sale without the original cases at stores or outlets here in the USA which is why I can afford to sell them at half the original price. I then will provide generic/no name brand hardcases at no extra cost to protect the sunglasses during shipment from USA to Malaysia since if they are broken during that shipment, I will have to refund the customer's money.

However, even after explaining that to her and provided a receipt, she still refused to accept it and keep arguing that the sunglasses is fake. She told me that she made researches and found out that the sunglasses is made in China. Therefore, in her concusion, it is fake.
Hmmm, I think she is being ignorant and refusing to admit that she is wrong. Don't you think so?

Yes, the sunglasses is made in China but most items nowadays are made in China but 100% authentic. Even COACH is made in China for crying out loud but they are not fake, these companies are doing outsourcing. I think everyone should already aware of this and she, of all people, since she works at a very well-known newpaper company in Malaysia.

Well, I only sale 100% eunthentic items, like the rest of the other online bloggers, so I am fine with that and hope by this report to Tribunal Pengguna, I can clear my name from this very ridicilous accusation. I know that rm150 is not a big amount but I can't stand the fact that she keep accusing and insulting me selling fake items even though I have proofs. Therefore I have to stand my ground and prove her wrong.
Right?
She not only treated to call her collegues in the papers but also insulting my sister that works and lives in the humble state of Terrengganu. She was implying that since my sister is not working and living in the glamorous big city, she is selling fake items since she cannot afford to get the original one. So arrogant! I know that both my sister and I are nobody in Malaysia while she works in the NSTP and knows the who's who but everyone deserved to be respected as human beings regardless of their status.

I am sorry that I to have to post it here (very the long one some more!) but she is really trying my patience and insult me by keep stating that I am selling fake items even though I already provided the receipt of the item.
I like doing this online business and I am planning to keep doing it for a very very very long time. Therefore will not sale any fake items to jeopardize that. I am only selling 100% authentic items, guaranteed! Plus, customers nowadays are smart, they most definitely know how to differentiate between the fake and original items.

How do I deal with this kind of customer? I know I don't have a lot of followers but maybe some of my visitors/customers or even other online sellers can advise me.
Appreciate it, thank you.

*Da jadik blog meluahkan perasaan pulak hahaha. Well, I feel better writing it down, finally ;)